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CRM Services
Leveraging the knowledge and experience gained from several successful implementations, we offer the following Services to our Customers, based on their business demands and technical needs.

IVR Provisioning and Application Development Includes IVR Sizing, Installation, Configuration, Application development including Integration with legacy system to enable self service, Speech Application development Language pack development, IVR Application volume testing and performance tuning. Contact Center end-to-end solution provider We offer a complete (end-to-end) contact center solution from infrastructure planning to operations support.

CRM/CTI package Implementation

Implementing CRM/CTI packages like Siebel, Clarify, Remedy, Peregrine, Genesys, PeopleSoft CRM and SAP CRM

Call Routing Solutions

Providing the most efficient call routing solution tailored to meet the needs of your business and user your resources optimally including network routing and multi-site routing. Enterprise Application Integration and Custom Applicationv Development Integrated applications at the server level, desktop level,  IVR level with various legacy and third party applications like AS 400, Mainframe, RDBMS databases like Oracle, SQL Server, DB2, Informix. Designed and developed custom applications using various technologies and languages like C, C++, C#, Vb.NET and Java.

Business Intelligence and Report development

Building custom reports with presentation tools like Business Objects, Hyperion, Cognos, Crystal Reports and ETL tools like Informatica, Data Integrator, etc, and facilitate provisioning data and reports best suiting the needs of the end users and business intelligence groups.

On-going Support and Maintenance

Provide support offerings based on individual customer needs and business demands. We currently offer pre/post deployment support, production support, on-going operations support, on-site assistance, off-site 24*7 on call/on demand support to our customers. We also offer on-site/off-shore support model to provide 24*7 coverage and minimize operational expenses.

Performance Tuning and Health Checks

Pointel has proven experience in performing system health checks and performance tuning to optimize the investment in the contact center.

Outsourcing Offerings

Cost-effective options for delivering services through its offshore development office. Leveraging the experience gained through several years of Contact center implementations, Pointel has built an proven process to balance onshore/offshore resources to address individual customer needs in the most efficient and cost-effective way.
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