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Voice Self Service
Voice Self-Service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the system, but the implementation that will define the success of the implementation. It is no where more true than in self service implementation. Pointel follows a unique and proven process to implement Voice self service.

This process has been fine tuned with years of experience implementing contact center and self service applications. Pointel can design and develop solutions that will meet and exceed Client's voice application needs. With several years of experience in Genesys and CRM products like Clarify, Pointel can provide an integrated Voice self service application to get better ROI.

Why Pointel?
  • Extensive experience in implementing and integrating IVR and CTI/CRM applications
  • Specialization in implementing contact center solutions using Genesys. Genesys premier consulting partner.
  • Worked with fortune 500 customers in building Voice self service applications and integrating front office and back office applications including data retrieval from mainframe based systems.
  • Experience in building application using VXML and custom speech grammars.
  • Follow best practices in implementing Voice self service applications.
  • Experience with self service products like Service ware, Motive and Kanisa.
  • Developed products using Genesys Voice Portal to provide voice self service.
  • Reputation of 100% success in all implementation with 100 % reference-able customer base.
  • Partners with Nuance, Speechworks and Microsoft for developing Speech applications.
Pointel Voice Service
  • Voice Self - Service Strategy Consulting.
  • Voice Platform Installation and Configuration.
  • Voice Application Hosting.
  • Voice Application Development.
  • Voice Application Fine Tuning.

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