Phone: 732 744 0440 Email :
About CTI Consultant
Who we are?

Pointel is a CTI/CRM solutions provider and systems integrator, specializing in implementing end-to-end contact center solutions and has successfully completed over 100 contact center implementations for fortune 2000 companies. With locations in United States (New Jersey, Dallas), India (Chennai) and Warsaw (Poland), it is well equipped to serve worldwide customers. The strength of the company is the technical capability of the entire team to take up challenging projects and deliver them on time and on budget.

What we offer?

Leveraging the knowledge and experience gained from several successful implementations, we offer the following Services to our Customers, based on their business demands and technical needs.

IVR Provisioning and Application Development

Includes IVR Sizing, Installation, Configuration, Application development including Integration with legacy system to enable self service, Speech Application development Language pack development, IVR Application volume testing and performance tuning.

Contact Center end-to-end solution provider

We offer a complete (end-to-end) contact center solution from infrastructure planning to operations support.

CRM/CTI package Implementation

Implementing CRM/CTI packages like Siebel, Clarify, Remedy, Peregrine, Genesys, PeopleSoft CRM and SAP CRM. f栃all Routing Solutions Providing the most efficient call routing solution tailored to meet the needs of your business and user your resources optimally including network routing and multi-site routing. f栅nterprise Application Integration and Custom Application Development Integrated applications at the server level, desktop level, IVR level with various legacy and third party applications like AS 400, Mainframe, RDBMS databases like Oracle, SQL Server, DB2, Informix. Designed and developed custom applications using various technologies and languages like C, C++, C#, Vb.NET and Java.

Business Intelligence and Report development

Building custom reports with presentation tools like Business Objects, Hyperion, Cognos, Crystal Reports and ETL tools like Informatica, Data Integrator, etc, and facilitate provisioning data and reports best suiting the needs of the end users and business intelligence groups.

On-going Support and Maintenance

Provide support offerings based on individual customer needs and business demands. We currently offer pre/post deployment support, production support, on-going operations support, on-site assistance, off-site 24*7 on call/on demand support to our customers. We also offer on-site/off-shore support model to provide 24*7 coverage and minimize operational expenses.

Performance Tuning and Health Checks

Pointel has proven experience in performing system health checks and performance tuning to optimize the investment in the contact center.

Outsourcing Offerings

Cost-effective options for delivering services through its offshore development office. Leveraging the experience gained through several years of Contact center implementations, Pointel has built an proven process to balance onshore/offshore resources to address individual customer needs in the most efficient and cost-effective way.

Why Pointel?

Here is a list of reasons why customers choose Pointel as their Contact Center technology solutions provider
  • Pointel has successfully implemented/delivered about 90 CRM/CTI projects for its North American Customers. Pointel brings this rich experience to every project to make it a successful one.
  • Pointel has implemented projects for
  • Five of the world's top ten largest financial institutions.
  • Three of the World's top five largest Telecommunications companies.
  • Two of the world's top 5 Insurance companies.
  • Pointel is partners with leading CRM and CTI companies.
  • Pointel brings 7 years of call center and customer service experience to every project.
  • Unique but proven and time-tested project implementation methodology to provide maximum skill transfer.
  • Each consultant has an average of 9 years CRM/CTI experience. Most Pointel consultants are industry certified engineers in their respective areas of expertise.
  • Worked/ integrated with over 300 different back office and front office software products to provide a unified solution to customers.
Above all, what we at Pointel feel as the biggest value is the personal and professional commitment we have towards each project. We take great amount of pride in the work we deliver. This Unwavering commitment combined with the CMM level process and technology savy-ness with customer business/process in mind has made every project success a reality at Pointel. Every consultant is inculcated with whatever it takes to make the project successful Attitude.
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